Frequently asked questions

PLANS

What happens after I buy one of the packages?


You will receive an confirmation email .and all the informations you need to know about your purchased service.




Tell me more about the One-off package benefits?


ONE - OFF Pack £399
- the shown price is including of VAT (VAT is reduced to 5% until 31th of march 2021). All packages are reduced to almost 70% compared to our competitors.Suitable for resellers or event planners. Suitable for ONE time event within the next 3 MONTHS - the buyer of this one catering service is planning to organise 1 event in the next 3 months.

Valid for 3 months
- this service can be used within the next 3 months starting starting from the purchase day but no earlier than 1 week (unless we confirm it can be purchased for v. early events).Please enquire before purchase.
Up to 30 guests
- we can cater from 0 up to 30 guests . It is no event too small for us. Service duration 1H
- this time is related strictly to the serving time. We continuously prepare, bake and cut and display on the self-serve counter during 1 hour. Napkings, plates or boxes are included . All you-can-eat
It means we continusly provide each of the pizza choices on self-serve counter for the time of service.
Menu of 4 Pizza choices
- you can select up to 4 pizzas from the Classic menu .Gluten and veterian available on request.
One time booking change - you are alllowed to change the date or time of your event one time within the 3 months . No later than 2 weeks of the package expiration date. Add guests for only £ 20 /person
- sometimes we never know how many guests we will have untill the very last moment. With this benefit you can increase the number of guests for this service, but make sure is no later than 2 days before the event. Payment can be made on the day in cash or by phone. 7 days money back guaranteed !
- for any reasons you may have we can cancel your package and refund your payment within the first 7 days from the purchase. 3% Credit Card Processing Fees on any payments processed are non-refundable. Please allow 3-5 days for the payment to clear.
Disclaimer: If any package was purchased for an event that is set to start within the cooling off period(7 days) to which we agreed with ,and you cancel it for any reansons , a service charge fee of 50% will apply and will be. deducted from the total amount of the refund.




Tell me more about the Essential package benefits?


The Essential Pack £899
- the shown price is including of VAT (VAT is reduced to 5% until 31th of march 2021). All packages are reduced to almost 70% compared to our competitors.Suitable for resellers or event planners. Suitable for anyone with 2 events within the next 6 months
- the buyer of this catering package is planning to organise 2 event in the next 6 months. Valid for 6 months
- this service can be used within the next 6 months starting from the purchase day but no earlier than 1 week (unless we confirm it can be purchased for v. early events).Please enquire before purchase. Up to 30 guests / event
- we can cater from 0 up to 30 guests for each event. It is no event too small for us. Service duration 1H 30 / event
- this time is related strictly to the serving time. We continuously prepare, bake and cut and display on the self-serve counter during 1 hour and 30 minutes for each of the 2 events. Napkings, plates or boxes are included . All you-can-eat
- it means we continusly provide each of the pizza choices on self-serve counter for the time of service. Menu of 5 Pizza choices
- you can select up to 5 pizzas from the Classic or Gourmet menu .Gluten and veterian available on request. Two time booking changes / event
- you are allowed to change the date or time of your event 2 times for each event within the 6 months . No later than 2 weeks of the package expiration date and no later than 1 week before the new event date. Add guests for only £ 15 /person
- sometimes we never know how many guests we will have untill the very last moment. With this benefit you can increase the number of guests for this service, but make sure is no later than 2 days before the event. Payment can be made on the day in cash or by phone. Pass your catering service to any person for FREE.
- we understand how important is for our customers to know their spending on this catering service is not lost during this time of uncertainty.Having this benefit on board the service can be pass to anyone within the 6 months term.Consent is required before proceeding. One time push of your unused service to a new plan purchase.
- once again we offer a spending protection with this benefit. This will allow your unsed catering service to be pushed to the next cycle time. ex .You have purchased Essential Catering Package but within your 6 months we catered just for one event. Because your second event was cancelled you can now push your second event catering service to the next period of any purchased package. Two-in-one go (service duration 2h 30)
- you can combine both catering services included in this package just for one event. The service time will increase to 2h and 30 minutes however, the menu choices will stay the same. 7 days money back guaranteed !
For any reasons you may have we can cancel your package and refund your payment within the first 7 days from the purchase. 3% Credit Card Processing Fees on any payments processed are non-refundable. Please allow 3-5 days for the payment to clear.
Disclaimer: If any package was purchased for an event that is set to start within the cooling off period(7 days) to which we agreed with ,and you cancel it for any reansons , a service charge fee of 50% will apply and deducted from the total refund amount.




Tell me more about the Enterprise package benefits?


Enterprise Pack £1599
- the shown price is including of VAT (VAT is reduced to 5% until 31th of march 2021). All packages are reduced to almost 70% compared to our competitors.Suitable for resellers or event planners.
Suitable for entities with 3 events within a YEAR
- the buyer of this catering package is planning to organise 3 events in the next 12 months. Valid for one year.
- this service can be used within the next 12 months starting from the purchase day but no earlier than 1 week (unless we confirm it can be purchased for v. early events).Please enquire before purchase. Up to 30 guests /event
- we can cater from 0 up to 30 guests for each event. It is no event too small for us. Service duration 1H 30 /event
- this time is related strictly to the serving time. We continuously prepare, bake and cut and display on the self-serve counter during 1 hour and 30 minutes for each of the 3 events. Napkings, plates or boxes are included . All you-can-eat.
- it means we continusly provide each of the pizza choices on self-serve counter for the time of service. Menu of 5 Pizza choices
- you can select up to 5 pizzas from the Classic or Gourmet menu .Gluten and veterian available on request. Two booking date changes /event
- you are allowed to change the date or time of your event 2 times for each event within the 6 months . No later than 2 weeks of the package expiration date and no later than 1 week before the new event date. Add guests for only £ 10 /person
- sometimes we never know how many guests we will have untill the very last moment. With this benefit you can increase the number of guests for this service, but make sure is no later than 2 days before the event. Payment can be made on the day in cash or by phone. One time push of your unused service to a new plan purchase.
- once again we offer a spending protection with this benefit. This will allow your unsed catering service to be pushed to the next cycle time. ex .You have purchased Essential Catering Package but within your 6 months we catered just for one event. Because your second event was cancelled you can now push your second event catering service to the next period of any purchased package. Two-in-one go (service duration 2h 30).
- you can combine both catering services included in this package just for one event. The service time will increase to 2h and 30 minutes however, the menu choices will stay the same.
All-in-one go (service duration 3h).
- you can combine all 3 catering services included in this package just for one event. The service time will increase to 3h however, the menu choices will stay the same. 7 days money back guaranteed !
- for any reasons you may have we can cancel your package and refund your payment within the first 7 days from the purchase. 3% Credit Card Processing Fees on any payments processed are non-refundable. Please allow 3-5 days for the payment to clear.
Disclaimer: If any package was purchased for an event that is set to start within the cooling off period(7 days) to which we agreed with ,and you cancel it for any reansons , a service charge fee of 50% will apply and deducted from the total refund amount .





PRICING

Is the package pricing including of VAT?


Yes . All the package and additional purchase prices have VAT includied . Until 31 March 2021 the VAT is 5%. After this date if no extentions iof the VAT reduction will be announced will charge the standard 20% rate.





REFUNDS

What is your refund policy?


Refunds are made within the 7 days period after the purchase date . After this date the package value is non-refundable. Please keep in mind that 3 % Credit Card Processing Fees on any payments processed are non-refundable.
We do however offer the benefit to pass your service to any person or you can one time push it to the next cycle time. ex .You have purchased Essential Catering Package but within your 6 months we catered just for one event. Because your second event was cancelled you can now push your second event catering service to the next period of any purchased package.




Will I get a refund if you miss our event?


For any missing events on our fault we refund the full amount and also give you a 20% discount with your next catering package purchase. Since we started this business we have a 100% attendance rate. We do might encounter unpredictible events such as road accidents, staff getting ill or any unexpected circumstances to which will endeavour to avoid take all the neccesary steps deliver our service.





MENU

Are there vegetarian, vegan, gluten free and allergen free options?


Yes, we have many options for vegetarians, vegans or those with food sensitivities. Please let us know how many guests require an alternative option, and we will work with you on a menu custom to their dietary needs.




Can I substitute items or change the menus?


Yes! All of our menus are suggested popular combinations. We are flexible and can vary menus to suit your needs. Any combinations are possible - limited to your package menu choices.





BOOKINGS

How far ahead do I need to book the event?


As soon as you know - let us know! Planning ahead is great. One off Package - No later than one month before event within 3 months Essential Package - No later than one month before each event within 6 months Enterprise Package - No later than one month before each event within 1 year.




I have cancelled my event what is next?


If your package was bought within 14 days cooling off you can ask for a refund. If you are outside of the 14 days cooling off period and you still are within your package time frame ,depending on the package type you can ask a reschedule ,pass your package to another person or push it one time to your next package purchase,




How can I book my event?


Once you made the purchase of your package we wil send a confirmation email with all the details you need to know.





VENUE

What are the venue requirements before buying a catering service package?


Our van units requires a footprint of 6m length x 2m width x 2.4m height. and gate access to the venue. Ex. driveways, car parks, street parking , wide venues.





COVID 19

Do you have Covid 19 response plan?


Yes! For our employees and customers safety we have a detailed response COVID-19 plan .We stricly follow the Government guidlines and strive to adhere to all new regulations are in place.




I bought my catering service package and now Restrictions / Lockdown are in place in my city/town?What is next?


Our catering packages have been designed having in mind the uncertain times we live in , covid 19 pandemic and also the economic recession. This way we offer a new set of benefits with each service plan. Customer will enjoy best experience, product quality , flexibility and a budget oriented service. In the unfortunate situation where restrictions or Lockdown has been implemented by the Authorities we will have to assess the particular restriction relating to our service and purchased catering service plan.





WHY US

Why is your catering service Revolutionary? Why different from other catering traders?


Our catering plans were designed having in mind the customer needs and current life events circumstances. - We offer very low prices aprox. 70% less than other traders would have on a normal economic environment and still be financially viable. - Long term service packages : peace of mind to all customers ,plenty of time to organise their event. - Flexibilty : customers can book .cancel and reschedule our service and also can push one time their unused catering service to the next service package purchase * or alternaively they can pass the unused service to any person/entity**. - We have a solid business that can assure all customers of no service interruptions. -------------------------------------------------------------------------------------------------- * This option is available only with Essential and Enterprise Packages. **This option is available only with Essential and Enterprise Packages & subject to our Policy.





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ORGANISATION

General enquiries

DISCOVER

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vera Italia Ltd 2020